Support

How can we help?

US-based support team available Mon–Fri, 7:00AM–4:00PM PST.

(702) 389-6009support@chax.com
FAQ

Frequently asked questions

InstallationHow do I install Chax 10 or MultiCHAX 10?▾
Download the installer from chax.com/download and run it on your Windows PC. The installation wizard will guide you through the process. Administrator privileges are required.
InstallationWhat are the system requirements for the desktop apps?▾
Windows 10 or Windows 11 (64-bit recommended). 4GB RAM minimum, 8GB recommended. 500MB disk space. A laser printer with MICR toner is required for check printing.
PrintingWhat printer do I need for MICR check printing?▾
You need a laser printer with MICR (Magnetic Ink Character Recognition) toner. Standard inkjet printers cannot produce bank-acceptable MICR output. CHAX works with most major laser printer brands including HP, Brother, and Lexmark.
PrintingWhere do I buy blank check stock?▾
Blank check stock is available from most office supply stores and online retailers. CHAX recommends using check stock that meets ANSI/ABA standards. Contact us for recommended suppliers.
CloudHow do I access Chax Cloud or MultiCHAX Cloud?▾
Visit app.chax.com in any modern web browser. The cloud apps work on Mac, Windows, and Chromebook. No software installation is required.
CloudIs my data secure in the cloud?▾
Yes. All data is encrypted in transit and at rest. CHAX uses industry-standard security practices including TLS encryption, secure data centers, and regular security audits.
QuickBooksHow does CHAX integrate with QuickBooks?▾
MultiCHAX 10 integrates with QuickBooks Desktop via a direct plugin. MultiCHAX Cloud integrates with QuickBooks Online via API. Both allow you to import payees and amounts directly from QuickBooks.
BillingCan I upgrade from desktop to cloud?▾
Yes. Your desktop license and cloud subscription are separate products. You can run both simultaneously or transition to cloud-only. Contact our support team for migration assistance.